FAQ

MAILING ADDRESS

Greatest Hits
300 S Pennell Road, Suite 100
Media, Pennsylvania 19063
646-279-0700 

CONTACT US

We're always here to help. Please feel free to get in touch with us at any time via e-mail or phone regarding questions about your order or any other general questions, comments or feedback. We're also available via phone Monday thru Friday from 9am to 4pm EST.
email: info@greatesthitsofficial.com
phone: 646-279-0700 

RETURNS & EXCHANGES

Returns and Exchanges may be made on all unworn, uwashed, unused, or defective merchandise.  Returns and Exchanges must be made within 7 days of your order delivery date and items must be returned in their original unworn condition. All hats are final sale due to health standards.

Shipping costs will be deducted from the refund total. Return shipping must be paid by the customer.


To make a return or exchange, please email us at info@greatesthitsofficial.com 
and include your order number and a list of the item(s) you are returning in the body of the message. We'll then reply back with your RMA #, which you'll need to include in the address field of your package. This RMA # is very important to ensure proper tracking and handling of returned goods. Do not return any product(s) until you have received an RMA #.


Please address your return to:
Greatest Hits Returns
RMA# xxx
300 S Pennell Road, Suite 100
Media, PA 19063

SALES & PROMOS
Please note that we do not offer rain checks on items which are out-of-stock at the time of the promotion. 

SHIPPING - GENERAL
All orders are usually processed and shipped out within 3 to 5 business days. Transit times are provided by the carrier (USPS or UPS) and may vary with package origin and destination, particularly during peak periods. All orders are shipped via UPS or USPS. All shipping costs are determined by the weight of the items purchased, the method of shipping chosen and the destination address. If you have any questions regarding shipping, please email us at: info@greatesthitsofficial.com or call us at 646-279-0700.   

INTERNATIONAL SHIPPING - DUTIES AND FEES
Please note that customers are responsible for all international custom and duty fees. These are in addition to, and not included in, the cost of shipping. As a business we are obligated to declare all items as merchandise. We are not able to mark items as "gift". 

SHIPPING - NOTIFICATIONS
When domestic shipping labels are prepared online and printed, customers will receive notification via email from either the USPS or UPS, depending on the shipping method selected. If you do not receive this email within 2 to 4 days after placing your order, please check your Spam/Junk mail folder or contact us. This email will include your Delivery Confirmation Number (if USPS) or Tracking Number (if UPS). Please note that the USPS Delivery Confirmation service is not an actual Tracking number, but rather simply shows when the label was printed and when the item was delivered at its final destination. We therefore strongly urge all customers to carefully consider their shipping option in relation to the final destination. UPS with signature confirmation is strongly recommended for larger, urban areas. 

Once an order is given to a shipping carrier, the package then becomes that carrier's responsibility and Greatest Hits is no longer liable. All orders shipped via UPS automatically include up to $100 insurance. If you would like to include insurance on a USPS order, please contact us directly.

SHIPPING - INCORRECT/INSUFFICIENT/MISDIRECTED ADDRESS/ORDER CANCELLATION
If you mistakenly provided us with an incorrect or insufficient address or would like to cancel your order, please contact us immediately with the corrected information. If your order has not yet shipped, we will correct it immediately with no problem. if your order has already been shipped via USPS, we must wait until delivery is attempted and then returned back to us before we can change the address or provide you with a refund - please note that original shipping charges are non-refundable and additional shipping charges will incur for reshipment. If your order has already been shipped via UPS, we can contact the carrier to reroute to the correct address - please note that original shipping charges are non-refundable and additional charges will incur for rerouting. In the case where a package is refused and shipped back to us, customers will be responsible for the original shipping charges 

PRIVACY POLICY
Greatest Hits respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer during your visit. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address. 

PAYMENT OPTIONS
We accept Visa, Mastercard, American Express and Discover as forms of credit card payment as well as Paypal. We apologize to our Diner's Club Card customers.

CREDIT CARD SECURITY
Greatest Hits' secured socket layer (ssl) uses the latest, industry-standard 256-bit encryption technology to ensure that your personal information (especially your name, address and credit card number) stays out of the wrong hands, and cannot be read or intercepted as it travels to our payment processing system. Look for the https:// in the address bar of your browser when you checkout - the 's' stands for 'secure'. Our security certificate can be viewed by double-clicking the little padlock icon at the bottom of your browser window.

If you do not feel comfortable with using your credit card online, you can call us at 646-279-0700 or email us at info@greatesthitsofficial.com with your order information, your address and phone number where you can be reached. We will then call you for your credit card information. 
DAMAGES/DEFECTIVE MERCHANDISE
Please inspect your purchase as soon as it arrives. Damage claims on shipped items must be made within 48 hours of package arrival. No claims can be made after 48 hours. If for some reason there is damage or defect to your item, please notify us immediately. Call 646-279-0700 or emailinfo@greatesthitsofficial.com for a return authorization on damaged items. 

SALES TAX
We collect 8% Philadelphia sales tax on all orders shipped to addresses in Pennslvania. Residents in other states are responsible for complying with local state tax laws. 

OUT OF STOCK
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available. In this case, please click and fill out the Request Re-stock Notification form on the item page. A few of the items on the website always need to be special ordered because we don't keep them in stock. In those cases, the lead time is indicated on the product information page.